Effective Date: 11 Jan 2026
At Mindmental LLC, many of our physical items are made to order, meaning they are created specifically for you when your purchase is placed. This approach reduces waste and supports our mission of mindful, intentional care. Below you’ll find all details related to shipping, returns, replacements, and digital product policies.
Shipping Policy
Order Processing Time
Because items are made to order, please allow:
- 2–5 business days for processing and production
- Slightly longer processing times during holidays or high‑volume periods
You will receive an email confirmation once your order has been submitted to production.
Shipping Time
After processing, your order will ship via our fulfillment partners.
Estimated delivery windows: - United States: 3–7 business days
- International: 7–21 business days (varies by region and customs)
Shipping times are estimates and may be affected by carrier delays, weather, or customs processing.
Shipping Costs
Shipping rates are calculated at checkout based on: - Your location
- Item weight
- Carrier rates
International customers are responsible for any customs duties or taxes.
Order Tracking
Once your order ships, you will receive a tracking number via email.
Tracking updates may take 24–48 hours to appear.
Lost or Delayed Packages
If your package is marked as delivered but cannot be located:
- Check with neighbors or your local carrier
- Wait 24 hours — carriers sometimes mark packages early
- Contact us at support@mindmental.co
If the package is confirmed lost after a carrier investigation, we will issue a replacement or refund, depending on the situation.
Digital Products
All Sales Are Final
Because digital items (workbooks, guides, resources, and downloadable content) are delivered instantly, they are non‑refundable and non‑exchangeable.
Technical Issues
If you experience a delivery error or cannot access your files, email support@mindmental.co and we’ll make sure you receive what you purchased.
Physical Merchandise (Made to Order)
No Returns for Size, Fit, or Preference
Since each item is created specifically for your order, we cannot accept returns or offer refunds for:
- Wrong size
- Change of mind
- Buyer’s remorse
Please review size charts carefully before ordering.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, misprinted, or incorrect, contact us within 7 days of delivery at support@mindmental.co with:
- Your order number
- Photos of the issue
- A brief description of what happened
We will send a free replacement at no additional cost.
Need a Different Size?
While we cannot accept returns, we can offer a discounted re‑order if you need a different size or color. This keeps things fair while honoring the made‑to‑order process.
Custom or Personalized Items
Custom items cannot be returned or exchanged unless they arrive damaged or defective.
Gifts & Gift Cards
Gifts
If you are sending an item as a gift, the same return and replacement guidelines apply.
Because our physical products are made to order, we cannot accept returns for size, fit, or preference on gifted items.
If a gifted item arrives damaged or incorrect, the recipient (or the purchaser) may contact us within 7 days of delivery at support@mindmental.co with:
A brief description of what happened
We will send a free replacement.
Gift Cards
Gift cards are non‑refundable and cannot be exchanged for cash.
If you purchase a gift card in error or need assistance with delivery, please reach out to us at support@mindmental.co and we’ll help ensure the recipient receives it.
The order number
Photos of the issue
Contact Us
If you need help or have questions about your order:
Email: support@mindmental.co
Website: https://mindmental.co
Policy Updates
We may update this policy as needed. Any changes will be posted here with a revised effective date.